Refund policy

This policy does not affect your statutory rights. If you are in the UK or EU, you have the right to cancel most online orders within 14 days of receiving them without giving a reason.

Return window

You may request a return within 30 days of delivery. Items should be unused, in their original condition and packaging.

How to start a return

• Email maxjassad@icloud.com with your order number and the item(s) you'd like to return.
• We will reply with return instructions and the return address. Please don't send items back without contacting us first, as returns may go to a different address depending on the supplier.
• Once we receive and inspect the return, we will process your refund to the original payment method within 5-10 business days.

Damaged or incorrect items

If an item arrives damaged, faulty, or isn't what you ordered, contact us within 48 hours of delivery with photos and we'll arrange a replacement or refund at no cost to you.

Non-returnable items

For hygiene reasons, opened personal care items cannot be returned unless faulty.